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How we make rock

Term and conditions

We are the Promotional Candy Company Limited. Our offices and factory are situated at Burton Road in Blackpool and our postcode is FY4 4NW. We can be contacted by telephone on 01253 698298, by facsimile on 01253 698600, or by email at: sales@promotionalcandy.com. Our Company registration number is 3709018 and our V.A.T. registration number is 636 3881 16. We manufacture sugar and sugar free confectionery. This is all that we do, and we are very good at what we do. All of the sugar and sugar free confectionery that we sell is manufactured by us at our factory as detailed above.

It is your satisfaction which we strive to achieve, if at any time you feel less than satisfied please contact us in the first instance. We will always endeavour to solve any problem.

HOW TO MAKE A PURCHASE

Please see our HOW TO ORDER page for full details. Email our Sales team at sales@promotionalcandy.com for any questions and orders. Or you can call us Monday to Friday, between 9:00 and 17:00 on: 01253 698298.

Once your order has been confirmed in writing by us, payment in full should now be made, using one of the methods offered.

Business customers are invited to open a credit account. The terms of said account will be 30 days from date of invoice. An invoice will be despatched within a week of the order being despatched. Orders from business customers should be via an official purchase order, by fax, post, or e-mail.

Shipping of goods is usually by courier. The courier that we use will require a signature upon delivery of the goods. Considering this fact please ensure that the delivery address given is an appropriate one.

If by chance there is nobody available to sign for your goods, the courier will leave a card detailing what should be done next. This will usually entail calling their depot to rearrange delivery, at a time convenient to you. If you do not call the number, after three days the goods could be sent back to us. If this unfortunate event takes place, we will be forced to charge you again for delivery.

RETURNS, REFUNDS & CANCELLATIONS

We are confident that you will love your personalised confectionery, however, if for any reason you are unhappy please let us know. We can’t refund on personalised confectionery but we do want you to be happy with what we make for you. Please remember that ours are hand made products and as such will always differ slightly from batch to batch. Although we are masters at matching colours, please remember also that we use food colourings and a perfect Pantone match is not guaranteed. If you wish to cancel your order please let us know as soon as possible, as long as we haven’t started making it we will simply cancel the order without a problem.

Quantities quoted are approximate, in particular with respect to our Rock Sweets. The design of the sweet can have an effect on the quantity supplied. The amount can vary + or – 10%. If the number of pieces is crucial, please let us know at the time of placing the order.

Schedule for delivery is usually two to three weeks. If the item is in stock we will despatch within three working days, but usually sooner. If you have a deadline for delivery this should be disclosed when you place the order. If you have a deadline and it is not made clear to us, we can not be held responsible for any loss whatsoever.

TAX AND CURRENCY.

All prices quoted are in Pounds Sterling (GBP) and Value Added Tax will be charged at the prevailing rate. 20% at the moment.

Overseas buyers should note that our confectionery complies with European laws with regard to ingredients. However, it would be wise to check with your food regulators for banned substances which may not be allowed into your Country. A full list of the ingredients we use can be requested from us.

Privacy is important to us all, and we are committed to yours. We will never divulge your details to a third party (except where we must, such as delivery address). We take great pride in the goods that we make, and occasionally we are so pleased with a product that we like to photograph them for use in our own marketing. If you are not prepared to allow the use of images of your confectionery, please make this clear, in writing, at the time of placing your order.

None of the above affects your statutory rights.